About St Austell Brewery

Please contact our Visitor Centre to track your order at info@staustellbrewery.co.uk (or call 01726 66022 Mon-Fri 9 to 5.30, 10-4 Sat)

Currency

The St Austell Brewery Webstore charges in Pounds Sterling

Payment Options

We accept Visa, MasterCard and Switch cards as payment.

VAT

The Value Added Tax is included in the price of the goods.

Returns

Please email info@staustellbrewery.co.uk for a return authorisation prior to returning goods. Since your satisfaction is important to us, we know it is sometimes necessary to exchange or return an item. You may return your purchase within 30 days of purchase for a refund or replacement. To process a return, please follow the steps below:

1. Complete the return section on your order's packing slip.
2. Secure merchandise in original packaging if available and enclose the completed return form.
3. Return merchandise in "as new" condition by pre-paid mail.

You will receive your credit within 7-10 business days. Dispatching charges are not refundable.

Legals

This site is operated by St Austell Brewery Company Limited which is a limited company registered in England and Wales.

All designs, text, graphics and the compilation (meaning the collection, arrangement and assembly) of all content on this site are owned by St Austell Brewery Limited or its licensors unless indicated otherwise. Portions of this site may be electronically copied or printed for personal, non-commercial use. Any other use, including (without limitation) the reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

No links to this site may be included in any other web site without St Austell Brewery's express written authorisation.

Legal Disclaimer

St Austell Brewery endeavours to ensure that the information on this site is correct but hereby excludes liability for loss or damage arising from any error or omission. In particular (but without limitation) the information given in this site is only intended as a general guide and should not be relied upon in place of specific advice.

For complete terms and conditions on the use of this web site, please refer to the terms and conditions page.