Terms & Conditions

This site is operated by St Austell Brewery Company Limited, which is a limited company registered in England and Wales.

All designs, text, graphics and the compilation (meaning the collection, arrangement and assembly) of all content on this site are owned by St Austell Brewery Limited or its licensors unless indicated otherwise. Portions of this site may be electronically copied or printed for personal, non-commercial use. Any other use, including (without limitation) the reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

No links to this site may be included in any other web site without St Austell Brewery’s express written authorisation.

Legal Disclaimer

St Austell Brewery endeavours to ensure that the information on this site is correct but hereby excludes liability for loss or damage arising from any error or omission. In particular (but without limitation) the information given in this site is only intended as a general guide and should not be relied upon in place of specific advice.

Linked Sites

St Austell Brewery is not responsible for the data policies, content or security of any third party websites linked to this site.

Uptime

St Austell Brewery hereby excludes liability for loss or damage arising from any inability to access this site for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction.

These disclaimers shall not operate so as to exclude, limit or restrict St Austell Brewery’s liability: for death or personal injury; for fraud or fraudulent misrepresentation; for damage suffered as a result of any breach by of the conditions as to title and quiet enjoyment implied by English law; under Part 1 of the Consumer Protection Act 1987; or for any other liability the exclusion or limitation of which is not permitted by English law.

These disclaimers do not affect the statutory rights of consumers.

These disclaimers shall be governed by and construed in accordance with the law of England. If any provision shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Vouchers

Alongside our extensive range of beer, lager, wine and spirits, we are pleased to offer gift-vouchers, e-vouchers and tickets to St Austell Brewery Visitor Centre’s Brewing Experience. Read on to find out about our different types of voucher and decide which one is right for you!

E-vouchers

E-vouchers are available in £10, £25 or £50 and are valid for use on staustellbreweryshop.co.uk only.

Once purchased, the vouchers will be sent to yourself or your chosen recipient with a unique code which can be entered at the checkout.

The vouchers cannot be exchanged for cash and will expire 12 months after the date of purchase.

The vouchers may be exchanged for goods of equal price to the face value of the voucher, or goods of a higher price, subject to the payment of the difference. Should you spend less than the amount on the voucher, the remaining balance can be redeemed on our online shop until such time as the voucher expires.

In order to buy or consume alcohol you must 18 years of age or over.

Physical vouchers

Our physical vouchers are available in £10, £20 or £50 and can be redeemed on food, drink and accommodation at any of our managed houses, as well as alcohol and gifts at the Visitor Centre Shop. They cannot be used online.

The vouchers may be exchanged for goods of equal price to the face value of the voucher, or goods of a higher price, subject to the payment of the difference. If exchanged for goods of a lower value, no change will be given.

The original voucher must be presented at the time of purchase and no photocopies will be accepted.

The voucher cannot be exchanged for cash and must be redeemed within 12 months of purchase.

In order to buy or consume alcohol, you must be 18 years of age or over.

Brewing Experience vouchers

Brewing Experience vouchers entitle each recipient to one Brewing Experience tour at St Austell Brewery Visitor Centre.

To redeem your voucher, simply bring it to The Visitor Centre Shop where you will be directed to the tour – photocopies are not accepted.

Tours are available between 9am and 5.30pm between Monday and Saturday, with last entry at 4.30pm each day.

Adults receive tutored beer sampling and the option to enjoy a pint at Hicks Bar or a bottle to take home from the Visitor Centre Shop. Children between 14 and 17 can enter for £5 and can enjoy a soft drink ­– entry for under 14s is free.

Brewing Experience vouchers have no cash value.

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